We would rather give your money back than have you holding a reading you did not want. This policy is deliberately generous, and it is the one we actually follow.
Your reading is computed and delivered automatically, normally within an hour of payment. There is no waiting period in which to change your mind before work begins — the work is done almost immediately. So this policy is built around something you can judge quickly: whether the reading is accurate about your past.
Full refund. If your reading has not reached you within 24 hours of payment, tell us. We will deliver it or refund you in full — your choice.
No change-of-mind refund, because the reading has been produced for you and cannot be returned. But please read the next two sections, which are where most refunds actually happen.
If your report contains a mistake on our side — wrong birth details entered, wrong window covered, sections missing that your plan includes — tell us and we will correct and reissue it at no charge. If we cannot put it right, we refund in full, even after delivery.
This does not extend to disagreeing with the interpretation itself. A reading is a considered judgement, and judgements are sometimes unwelcome.
Every reading opens with what your chart indicates has already happened. This is deliberately the part you can check. If that section is materially wrong about your life and you tell us within seven days of delivery, we refund in full. We will ask you to say briefly what didn't fit, so we can improve the method — but we will not argue with you about your own life. If the details you gave us were wrong (a mistyped date or time), tell us the correct ones and we will re-run the reading at no charge instead.
If we miss the delivery window stated on your plan by more than three working days without agreeing an extension with you, you may cancel for a full refund.
If we decide not to prepare a reading — see clause 10 of the Terms — you receive a full refund regardless of how much time has passed.
| Paid by | Refunded to | Typical time |
|---|---|---|
| UPI | The same UPI ID | 3–5 working days |
| Card | The same card | 5–10 working days |
| Net banking | The same account | 5–7 working days |
| International card | The same card | 7–14 working days |
Refunds always go back to the original payment method — we cannot send one to a different account. Once we initiate a refund, the timeline is set by your bank rather than by us.
GST already paid to the government on a refunded order comes back to you as part of the refund, and a credit note is issued.
Full refund if you cancel more than 12 hours before the agreed time, or if we miss it. No refund for a call that was held, or for a no-show on your side after two attempts to reach you.
Follow-up questions and revisions included in a plan have no cash value and are not separately refundable. They expire at the end of your reading window.
Email the address in the footer from the address you ordered with, and include your order reference. We reply within two working days and initiate approved refunds within five.